Refund Policy

We have a 30-day no-quibble return policy, which means you have 30 days after receiving your item to request a return at your own expense and receive a full refund.

To be eligible for a return, all you'll need is the receipt or proof of purchase. Return will be made back to the same method of payment unless specified otherwise.

To start a return, you are required to contact us at Contact Support!

Once your return is accepted, we’ll ask you to send the item back to us at your own cost. Returns should be made to 109 Coleman Road, Leicester, LE5 4LE

You can always contact us for any return questions at Contact us.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

In the instance that you receive a broken bottle that you think can cause a hazard to yourself or others around you, please discard it immediately and provide us with pictures.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund is approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.